We Needed a Secure, Private Solution
Prior to installing EIOBoard, we had been using a variety of public instant messaging applications. But with the large number of worms, Trojan horses, and viruses that are spread by public IM systems and our mandate to keep student information confidential we needed a secure, private solution. We also had previously developed a simple in & out board application in house to try to keep track of our 76 staff members.
We identified the need for a better in/out board and IM solution and hoped to find them both consolidated in one package. After more than six months of research and testing, nothing else we looked at was as good a fit for our needs as EIOBoard. Our management was especially impressed with the ability to request custom features for an extremely modest cost.
One of the best features has been the support. They are extremely knowledgeable, are always right on top of our requests, and are great about responding in a very timely manner. It is one of the few tech support experiences I don't dread.
We have received a lot of positive feedback on the new system from our users. Other departments within the university have now started looking at what we use and we are happy to tell them how pleased we have been with EIOBoard.
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University of Alaska Anchorage