The value that Savance provides as part of this contract is unlike any other software vendor. Our service level is the same high service level that you experienced during the first year using our product. You’ll feel confident knowing that one of your valued investments will continue to run smoothly. Please Note: This applies to the customer-hosted (Intranet) version only since EIOBoard-hosted (Internet) is a pay-for-use subscription-based service that must be maintained to use EIOBoard.
This sounds great, but how much does this service cost?
A support and upgrade maintenance contract for an additional year depends on the total software purchase price. Reduced rates are given if multiple years are purchased in advance.
What if I choose not to renew my product?
We stand by our word that when you purchase the customer-hosted (Intranet) software, you are buying the software outright along with one year of service. Support and upgrades after this first year are totally optional. However, if you chose not to renew your contract, you will no longer be entitled to receive our support and upgrades we deliver throughout the year.
How much does it cost to renew after my support and upgrades expires?
You must pay the full published price for the user level required if your support and renewal contract expires.
Can I renew just one module or only some of my licenses?
Unfortunately, since our products are tightly integrated and we must staff our support specialist based on all of your licenses, we require that all products, modules, and licenses be renewed together.
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